Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it and with their original label if one. After review, products that do not comply with these rules will be returned to you at our expense.
Fill out the form on our contact page to get your return label : Contact page
Return packages are processed within 5 business days of receipt.
If possible, you can exchange your product for another size or colour. It is also possible to exchange for another model at the same price. If the requested product in exchange is not available, we will refund your order.
The refund includes your order and delivery charges. It will be done on the card / paypal account used during the purchase.
RETURNS OUTSIDE FRANCE
Returns charges are not refunded for returns outside France. You can send us directly your return package with the filled form included in your parcel at this address:
Société IHLI WEB (Gallery451)
3A RUE MEIERHOF
67840 KILSTETT (FRANCE)
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact paypal, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Last update of our return policy : 12 april 2019